Privacy policy

At Alluire, we value your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and the circumstances in which it may be shared when you visit our website, place an order, or contact us.

1. Information We Collect

When you visit our website, make a purchase, or contact us, we may collect information such as:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order and purchase information
  • Payment-related information
  • IP address and device information
  • Information you provide when contacting customer support

2. How We Use Your Information

We may use collected information to:

  • Process and fulfill your orders
  • Process payments
  • Arrange delivery of your purchases
  • Send order confirmations and tracking information
  • Respond to customer service requests
  • Process returns and refunds
  • Improve our website, products, and services
  • Help prevent fraud and unauthorized transactions
  • Meet applicable legal and regulatory requirements

3. Shopify and Payment Processing

Our store is powered by Shopify, which provides the e-commerce platform used for our website, shopping cart, checkout, and order management.

Payments are processed through Shopify Payments and applicable payment-processing partners. Payment information is handled through secure payment-processing systems.

We do not intentionally store complete credit or debit card numbers on our own website servers.

4. Cookies and Similar Technologies

We use cookies and similar technologies to help our website function properly and provide a convenient shopping experience.

These technologies may be used to:

  • Remember shopping cart items
  • Remember customer preferences
  • Process orders
  • Understand website usage
  • Improve website performance
  • Support website security

You may adjust your browser settings to manage or disable cookies. Some website features may not function properly if cookies are disabled.

5. Information Sharing

We may share information when necessary with trusted service providers that help us operate our business, including:

  • Shopify and Shopify-related services
  • Payment processors
  • Shipping and delivery providers
  • Website hosting and technology providers
  • Analytics and security providers
  • Customer support services

We do not sell or rent your personal information.

6. Information Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business and transaction records, resolve disputes, prevent fraud, and meet applicable legal requirements.

7. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction, or deletion of certain information.

To submit a privacy-related request, please contact us using the information below.

8. Marketing Communications

If you subscribe to our promotional communications, we may send you information about products, promotions, offers, and other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe option provided in the email or by contacting us.

9. Data Security

We take reasonable measures to protect personal information from unauthorized access, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party websites.

11. Children's Privacy

Our website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

13. Contact Us

If you have questions about this Privacy Policy, please contact us:

Alluire
Address: 305 Bordeaux Ct, Chico, CA 95973, USA
Phone: +1 (228) 446-5866
Email: support@alluire.com