Refund policy

At Alluire, we want you to feel comfortable with your purchase. If your order does not meet your expectations, you may request a return within the period outlined below.

1. 30-Day Return Policy

You may request a return within 30 days of receiving your order.

Returned items should generally be:

  • Unused and in their original condition
  • In the original packaging, where applicable
  • Free from damage, stains, or signs of use
  • Accompanied by your order information or proof of purchase

2. No Return or Restocking Fee

Alluire does not charge a return or restocking fee.

3. How to Request a Return

To request a return, please contact us:

Email: support@alluire.com
Phone: +1 (228) 446-5866

Please provide:

  • Your order number
  • The name used when placing the order
  • The reason for the return
  • Photos of the item if it is damaged or defective

We will review your request and provide return instructions when applicable.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please include your order number and photographs or other relevant information so we can review the issue.

Depending on the circumstances, we may provide a replacement or refund.

5. Refunds

Once a returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method.

The time required for a refund to appear in your account may vary depending on your bank or payment provider.

6. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, customization, or other applicable restrictions.

Any product-specific restrictions will be disclosed on the applicable product page or before purchase.

7. Return Shipping

For eligible standard returns, no return or restocking fee is charged.

If an item is defective, damaged, incorrect, or otherwise covered by this policy, please contact us before sending it back so we can provide the appropriate instructions.

8. Late Return Requests

Return requests submitted more than 30 days after delivery may not be eligible for a refund unless otherwise required by applicable law.

9. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Because orders may be processed quickly, we cannot guarantee that cancellation requests can be completed after an order has entered processing or shipping.

10. Contact Us

For questions regarding returns or refunds, please contact:

Alluire
Address: 305 Bordeaux Ct, Chico, CA 95973, USA
Phone: +1 (228) 446-5866
Email: support@alluire.com